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Software & Services |
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Chinese Customers Recognizing IT
Services Value January 10, 2008 China's leading enterprises' IT departments are transitioning form a purely technical internal support role to that of a technology business partner with other departments and business units. These IT departments are demanding IT strategy, planning and implementation services in addition to product. This leading indicator is supported by a recent CCID Consulting survey of Chinese enterprise IT departments. A very high 70% of respondents indicate that there is "value" in IT services. However, at the same time, a good percentage also indicated that they are not clear what the actual "value" is. Respondents are not clear on how to evaluate the criteria of IT services value.
Source: CCID Consulting, July 2007 Part of this confusion can be attributed to the IT services vendors themselves. Many lack the requisite expertise and skills to meet the needs of their clients. Clients know they need help, but rely on IT services vendors to clarify what they need, and how to achieve solutions to their needs. This is especially true in strategy and planning. IT services spending will increase by major industries such as China's financial services. And leading multinational IT services vendors will seek to address such services needs. As we see bigger IT services vendors competing, we expect to see more consolidation of IT services vendors in China. For more information Please contact us for these and other China-related data, information and products. Unless otherwise specified, all information provided is sourced from CCID Consulting. |
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